Frequently Asked Questions
Find answers to common questions about our products, orders, shipping, and more.
Are your supplements genuine and original?
Yes, we only sell 100% authentic and original supplements. Quality and safety are our top priorities.
WE ARE OFFICIAL AND SOLE IMPORTER OF VARIOUS SUPPLEMENTS BRANDS (MUSCLETECH,DYMATIZE,NUTREX,NOW,CELLUCOR FROM USA)
(SCITRON FROM INDIA)
WE PROVIDE VAT BILL INCLUDES(PRODUCT NAME,LOT,EXPIRY DATE,FLAVOUR,SIZE,NEPAL GOVERNMENT Department of Food Technology And Quality CONTROL LICENSE NO,MADE & IMPORTED FROM)ALL DETAILS FOR AUTHENTICITY.
Do you provide delivery all over Nepal?
Yes, we deliver across Nepal, including major cities like Kathmandu, Pokhara, Biratnagar, and more. Delivery time may vary depending on your location.
How long does delivery take?
- Inside Kathmandu Valley: 1–2 days
- Outside Valley: 1-2 days
What payment methods do you accept?
We accept:
- Soon we are processing for Cash on Delivery (COD)
- eSewa / Khalti
- Bank Transfer
Can I return or exchange a product?
Yes, returns or exchanges are accepted if:
- The product is damaged or defective
- You received the wrong item
📌 Note: Products must be unopened and reported within 24–48 hours.
Are supplements safe to use?
Most supplements are safe when used as directed. However, we recommend consulting a doctor if you:
- Have medical conditions
- Are pregnant or breastfeeding
- Are under 18.
Do you offer guidance on which supplement to choose?
Yes! Our team can help you choose the right supplement based on your goals like:
- Muscle gain
- Weight loss
- General health
Do you sell protein powders and vitamins?
Yes, we offer a wide range including:
- Whey Protein
- Mass Gainers
- Multivitamins
- Fish Oil(Omega-3)
- Pre-workout(energy drink)
- Fat burner(Fat metabolizer)
How can I place an order?
You can order by:
- Website checkout
- Messaging us on Facebook/Instagram
- Calling our contact number
- WhatsApp/ Viber
Do you offer discounts or special offers?
Yes! We regularly provide:
- Seasonal discounts
- Bundle offers
- Combo Deals
- Seasonal offers
Follow our social media pages to stay updated.
Can I verify the product authenticity?
WE PROVIDE VAT BILL INCLUDES(PRODUCT NAME,LOT,EXPIRY DATE,FLAVOUR,SIZE,NEPAL GOVERNMENT Department of Food Technology And Quality CONTROL LICENSE NO,MADE & IMPORTED FROM)ALL DETAILS FOR AUTHENTICITY.
What should I do if I receive a damaged product?
Please contact us immediately with:
- Order details
- Photo/video proof
- Condition may apply*
We will arrange a replacement as soon as possible.